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New Balance Reviews

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Overall Rating

4.8
7 Reviews
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About New Balance

Newbalance.com is the official online store for New Balance, a renowned manufacturer of shoes and apparel. The website offers a vast collection of New Balance footwear, apparel, and accessories. Customers can place orders for in-stock items, which typically ship within two business days. The site also provides a feature to track orders and initiate returns. Customer service is available Monday to Friday from 9am to 9pm EST, and Saturday to Sunday from 9am to 6pm EST. Customers can contact customer service via live chat or phone. Orders can be cancelled or modified within one hour of placement. Return refunds can take up to 14 days to process. Orders placed on newbalance.com may be returned to New Balance stores and Factory Stores for an immediate refund. The website also provides product guides, size and fit guides, and answers to frequently asked questions. New Balance maintains a manufacturing presence in the United States and the United Kingdom, producing some of its most popular models such as the 990 model. This sets New Balance apart from many competitors, which often manufacture exclusively outside the United States and Europe.

New Balance Coupon & Discount Codes

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New Balance Customer Reviews (7)

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Sam Barrett
Sam Barrett
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Feb 11, 2023
Elizabeth Watts
Elizabeth Watts
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Feb 9, 2023
Juliane Saenger
Juliane Saenger
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Feb 9, 2023
Hollie Booth
Hollie Booth
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Feb 8, 2023
Jeffrey Parker
Jeffrey Parker
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Feb 7, 2023
Claudia Kirsch
Claudia Kirsch
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Feb 7, 2023
Jessie Koester
Jessie Koester
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Feb 6, 2023

New Balance Customer’s Q&A

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New Balance FAQs

FAQ

About Newbalance.com Prices and Cost?

Prices on Newbalance.com vary depending on the type and model of the product. For instance, the FuelCell SuperComp Elite v4 Men's Running shoes are priced at $249.99, while the Fresh Foam X 1080v13 Men's Running shoes are available for $164.99. The 9060 Unisex Lifestyle shoes can be purchased for $149.99. Other models such as the FuelCell Rebel v4 Men's Running and Fresh Foam X 880v14 Men's Running are priced at $139.99. More affordable options include the T500 Unisex Lifestyle at $109.99 and the Fresh Foam X Cruz v3 Men's Running at $89.99. The most economical option found is the Fresh Foam 680v8 Men's Running at $79.99. It's important to note that these prices are subject to change and may vary based on size, color, and availability.

FAQ

About Newbalance.com Payment Method?

Newbalance.com accepts a variety of payment methods. These include Visa, MasterCard, American Express, Discover, PayPal, and Afterpay. To protect customers, shipping and billing addresses are verified with credit card companies when processing orders. If merchandise is delivered to an address other than the billing address, the order may be delayed for verification. Additionally, eGifts and Gift Cards can be used on newbalance.com and participating New Balance Stores. Payment with PayPal transfers the customer to the PayPal payment page, and upon payment completion, the customer returns to New Balance. An email confirming the purchase is sent by New Balance, and PayPal emails a receipt for the transaction once the payment is complete.

FAQ

Newbalance.com Return Policy?

Newbalance.com offers a 60-day free return policy on most full price and reduced merchandise. The items must be unworn, in new condition with original box or packaging and tags. Items marked as final sale cannot be returned unless deemed faulty. Returns can be made to your local New Balance store or New Balance Factory store for an immediate refund. Alternatively, you can ship your return by packaging the item(s) in a shipping box and dropping the package at your local UPS location. Returns are processed within 14 days once received at the warehouse. A confirmation email will be sent once your return is completed and the refund issued to the original payment method. Please note that shipping costs associated with your original order are not refunded.

In terms of shipping, Newbalance.com offers several shipping options at checkout. In-stock items ship within 2 business days. They offer UPS Ground, UPS 2-Day Air, UPS 1-Day Air, and USPS. The estimated delivery and cost vary depending on the shipping method chosen. For example, UPS Ground takes 2-5 business days once shipped and costs $9.95, but it's free on all orders $75+. UPS 2-Day Air takes 2 business days once shipped and costs $19.95. UPS 1-Day Air takes 1 business day once shipped and costs $25.95. USPS takes 2-7 business days once shipped and costs $11.95, but it's free on all orders $75+. Please note that UPS does not deliver on weekends or holidays.

FAQ

How can I find New Balance shoes in physical stores?

To find New Balance shoes in physical stores, consider the following steps:

  1. Visit the official New Balance website and look for the 'Store Locator' or 'Find a Store' option.
  2. Enter your location in the search bar and it will show a list of stores near you.
  3. Before visiting, it's a good idea to call the store to confirm they have the specific model you're looking for.
  4. Alternatively, major sports retailers often carry New Balance shoes, so these could be another option to explore. Remember, availability might vary based on location and store inventory. Happy shopping!
FAQ

How can I find New Balance stores near me?

To find New Balance stores near you, it's recommended to use the store locator on the official New Balance website. There, you can search by ZIP code to find a store in your area. The stores offer a comprehensive selection of footwear and apparel, and they specialize in personalized, one-on-one service to help you find the perfect fit. They also offer easy returns within 45 days at a store near you. You can also get fitted by a pro, find the right shoe with a 3D foot scan, and even buy online and pick up in store. If you're looking for athletic stores near you, visiting the closest New Balance store could be a great option. They offer top sneakers and apparel, and ultimate comfort and style awaits. Use the locator now to find a store near you. If you're in Vietnam, you can also check out the Supersports Vietnam website for New Balance products. They offer free shipping as well. If you prefer shopping online, DICK'S Sporting Goods also carries a wide range of New Balance shoes and offers curbside pickup. Remember, it's always a good idea to call ahead to make sure the store has the specific items you're looking for. Happy shopping!

FAQ

How can I track my New Balance order?

New Balance provides order tracking information once the order has shipped. Customers can track their order on the New Balance website using the order number and email address used at checkout.
FAQ

What is the delivery time for New Balance orders?

Delivery times vary depending on the shipping method and destination, but orders typically arrive within 5-7 business days.
FAQ

What forms of payment does New Balance accept?

New Balance accepts various forms of payment, including major credit cards, PayPal, and gift cards.
FAQ

Does New Balance offer free shipping?

New Balance offers free standard shipping on orders over $75. Otherwise, shipping fees vary depending on the shipping method and destination.
FAQ

What is New Balance's return policy?

New Balance allows returns of unworn merchandise within 45 days of purchase for a full refund.

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